Frequently Asked Questions

Everything you need to know about Livery, our operations and services

General FAQs

Livry enables merchants to partner with delivery agents, informing merchants of their location, availability, and delivery methods.
Livry hosts various merchants (sellers) and delivery agents (logistics companies), we provide a platform where they can meet themselves and partner and we provide an infrastructure that automates their business processes and documents their data.
After signup; as a merchant, you can start uploading your orders and getting them delivered; as an agent, you can start receiving orders, and assigning them to your riders.
Each agent’s delivery fee is displayed on their profile.
Yes. Your money will be available in your wallet immediately your order is completed by a rider.
No, Livry is a platform that hosts delivery companies (whether you have 1 bike or 100 bikes) and online sellers (e-commerce merchants).
Visit our pricing page to see how Livry charges; also each agent’s delivery fee is displayed on their profile.
Yes, you do.
Dashboard > Settings
Dashboard > Settings > Security
No, we only collect payments for our merchants and agents through authorized payment processing partners.
At the bottom, you will see the contact support button.
Yes, it is automatically done by the platform, you always see accurate reports whenever you log in to your dashboard.
Financial reports, delivery reports, inventory reports, customer data, etc, all in one place.
Personal & Business credentials for standard KYC & KYB compliance.
In summary, Livry helps you to easily manage your e-commerce business, inventory, delivery agents, get real-time data, receive customer’s pay on delivery cash instantly, and many more.
As a seller (merchant), it helps your business stay organized, it automates your order-delivery process, our analytics feature helps you stay informed to make better decisions to foster your business’ growth and lots more.
As a logistics company (delivery agent), you will no longer have to manually calculate cash remittances, you will have your entire customers inventory reports on your fingertips, you can manage your riders and know exactly who has what, and many more.
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